YOUR QUESTIONS, ANSWERED
Have a question? We’ve got you covered. In our FAQ section you will find quick and clear answers to help you get the most out of your experience with The Welding Magician. Dive in to find the details you need, or reach out to our dedicated support team for personalized assistance.
Orders
Below are some of are common questions about orders
How to Buy in Our Online Store?
- Choose the product you like the most.
- Add the product to your cart.
- Go to the cart, located in the upper right corner.
- Click on 'Process Order' and fill out the form.
- Ready! In just a couple of days, enjoy your products when they arrive at your home.
Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within the first few hours after purchase. Please contact our support team as soon as possible, please contact us.
Will I receive an order confirmation?
Yes, once your purchase is completed, you’ll receive an email confirmation with all the details of your order.
How Do I Track My Order?
- Via Chat: Open the WM Chat on our site, choose Track Order, and enter your order number and email to see the live status.
- Via your account: Log in, go to Orders, select the order, and click Track shipment.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What regions do you ship your products to?
We ship to all states across the United States! Whether you are in sunny California or vibrant New York, you can enjoy our products. Just make sure to provide a valid address within the U.S. to ensure successful delivery. Additionally, we now offer shipping to Canada. Please note that customers in Canada will be responsible for the shipping costs.
How Long Will My Order Take?
Processing: 1–2 business days to prepare your order. Delivery (after shipping):
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
We ship with trusted carriers (USPS, UPS, FedEx). Shipping costs are calculated at checkout.
Note: Weather, carrier issues, or holiday peaks may occasionally cause delays.
Why is my order delayed?
Our team is diligently working to process all orders promptly. If your order is delayed, it may be due to an unexpected increase in demand or logistical delays. We recommend tracking your order using the tracking number provided in your confirmation email. You can also contact our customer service for more details and assistance.
What Is Your Refund Policy?
If you have received a damaged item, kindly reach out to us within 30 days of your purchase to initiate the refund process. The refund will be credited to the original card used for the purchase. Please note that no refunds will be issued for purchases made in error. Additionally, we do not cover shipping costs, provide credits, or offer refunds for shipping fees. Customers are responsible for all costs associated with returning the item. Ensure that returned products are in their original, unused condition.
How do I start a return?
Simply visit our Returns Instructions or scan the QR code included in your package.
Account
Below are some common questions about our account
Do I have to create an account to order?
No—guest checkout is available. That said, we recommend creating an account to:
- View order history and order details
- Save and edit shipping addresses
- Track parcels faster in one place
- Get early access to new drops and special events
Payment
Below are some common questions about our payment
What are the accepted payment methods?
Here you can list the payment options available in your store, such as credit and debit cards, PayPal, Google Pay, Apple Pay and Shop Pay.
Is my payment secure?
Yes, all transactions are encrypted and processed through trusted payment gateways to ensure your security.
When will I be charged?
You’ll be charged as soon as your order is confirmed. If you choose Afterpay, your payment will be split according to their schedule.