Refund policy
At The Welding Magician, we are committed to processing your orders promptly and keeping you informed throughout the shipping process.
Order Processing Time
Orders are generally processed within 1 business day, excluding weekends and holidays. Processing time is separate from shipping transit time.
Processing may take longer during high-demand periods, promotions, or holidays. If we are unable to ship within the timeframe communicated for your order, we will notify you of the delay, provide an updated estimate when available, and explain your options to accept the delay or cancel the unshipped order for a refund.
Shipping Destinations
We currently ship to all 50 U.S. states and Canada.
For destinations outside the United States and Canada, please contact info@theweldingmagician.com before placing your order to confirm shipping availability and request a quote.
Shipping Rates
United States
We offer free shipping on U.S. orders over $150. For orders that do not qualify for free shipping, shipping charges are calculated at checkout based on the destination and selected shipping method.
Canada
Shipping charges are calculated at checkout. Customers are responsible for shipping fees and any applicable import duties, taxes, or customs charges.
Estimated Delivery Times
The following estimates apply to U.S. shipments after order processing and once the package has been handed over to the carrier:
- Standard Shipping: approximately 3–7 business days.
- Expedited Shipping: approximately 2–3 business days.
Selecting expedited shipping does not eliminate the order processing time.
Delivery times are estimates, not guaranteed arrival dates. Transit times may vary due to carrier delays, weather, holidays, or other shipping disruptions.
Delivery times for Canada and other approved international destinations vary by destination, shipping service, and customs clearance. U.S. delivery estimates do not apply to international shipments.
Shipping Carriers & Order Tracking
We ship using carriers such as USPS, UPS, and FedEx, depending on the destination and shipping method selected.
Once your order ships, you will receive a shipping confirmation email with tracking information. You can follow your shipment using the tracking link in that email or through your customer account on our website.
Shipping Address & Order Changes
Please verify that your shipping address is complete and accurate before placing your order, including any apartment, suite, or unit number.
If you notice an error, contact info@theweldingmagician.com as soon as possible and include your order number and the correct shipping details. We will do our best to assist, but address changes cannot be guaranteed once fulfillment has begun.
Incorrect or incomplete addresses may cause delivery delays or result in a package being returned to us. If this happens, please contact our team to review the available options.
Non-Refundable Shipping Charges
Original shipping charges are non-refundable once an order has been shipped. This includes both standard and expedited shipping fees.
For approved returns, refunds are based on the amount paid for eligible returned merchandise and exclude the original shipping charges. Returning an item does not make the original shipping fee refundable.
Exceptions may apply where required by law or when expressly approved by The Welding Magician to resolve an order issue.
Return Shipping Costs
Return shipping costs are separate from the original shipping charges and are the customer’s responsibility unless we approve a different arrangement or applicable law requires otherwise.
For return eligibility, requirements, and instructions, please review our Refund Policy and Return and Exchange Instructions.
If an item arrives damaged, defective, or incorrect, please contact us before arranging return shipping so we can review the issue and provide instructions.
Delivery Delays & Shipment Issues
Carrier delays, severe weather, customs processing, and address issues may affect delivery. Although we cannot control carrier operations, our team is available to help review shipment concerns and determine the appropriate next steps.
If your package appears lost, is significantly delayed, or is marked as delivered but cannot be located, please contact info@theweldingmagician.com with your order number and a description of the issue.
For damaged packages or incorrect items, please include clear photos of the item and packaging, and retain the packaging while we review the issue.
Contact Us
For shipping questions or assistance with your order, email info@theweldingmagician.com. Please include your order number, if available, so we can assist you more efficiently.